Discussion Locked

Help with my printer

0 helpful
6 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I have a hp DeskJet 694C that worked yesterday and today when I want it to print, it doesn't respond. What can I do now?

6 replies

by ebrocke

turn the printer off and on again. Make sure the printer cable properly connected that the printer is not set to off-line. Go to
Start>Settings>printers
Right click and choose properties
Make sure the printer is set as your default printer
Print a testpage and see if works

Good luck

by shanghai sam

Poeh, small question but hard answer.Could be anything.
First try if he prints his self test.( you do not need your computer for that)If not, printer itself is the cause.> repair or replace.
If selftest works, double check your cable and connections maiby loose connector.
Then start up your PC and go into the bios; see if the parrallel port is enabled and assigned.
When windows is loaded go into the settings/control panel/system/device manager.Checkout the parrallelport in the ports tab it will give you the status of that port.
if everything is ok there leave control panel and go to settings/ printers see if your printer is listed, if not:reinstall , click him and in the window that appears choose the printer popup go to properties and click "print test page"
If it print his test page > ok , if not reinstall the drivers.
When the printer then not respond in the program checkout the insallation and settings of this program.
I hope this helps
Good luck

by armpit

I have a HP Photosmart printer, and it just stopped working..Alot of looking, and I found the printer in pause...Liked to drove me nuts.....You probably are up in running by now, so maybe some one else might need this info....Mike

This discussion is closed to new replies.