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Heres a tricky printing problem.

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5 replies

by foz

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Ok heres the scenario:

I work for a large corporate company and i look after a small portion of their remote depots of which a few of them connect via our parent company then back to us using Citrix. Heres the problem.

The small depots im in charge of connect to an ISP, then they connect to a Citrix Server Farm set (which i do not administer) over the internet connection of which there are many servers in this, once they are connected to a Citrix session on this farm they then connect to servers that I administer to run various published applications ok so far? right. The problem ive got is that because i have no way of controlling which Citrix server they connect to BEFORE they hit the ones im in charge of their UNC path to their client printers is ALWAYS changing e.g \\thiscouldbeanything\Clientname\LPT1: . So most mornings they log onto a DIFFERENT Citrix server there printers are not mapped and they have to go throug a long winded process to create themselves two local printers again causing us major headaches on the helpdesk side. Ive tried talking to our sister company but as usual they are not interested. Does anyone have any ideas how i can get round this so no matter what Citrix server they connect to their printer
s will always work fine, HELP!

5 replies

by mike jones

I don't think there is anything you can do here.

You need to be able to put pressure on the sister company to sort this.

You should have roaming profiles on the Citrix Farm which retain your settings including local printers, so it shouldn't matter what server you are logged on by.

Or can you not create a new connection on the users PC which connect straight to your published application bypassing the Citrix Farm altogether.

by msmac67

The print driver of whatever printer the Citrix User is trying to print to, must be installed on the servers, as well as the ICA client on the desktop and the printer should be made the default printer. When the user selects an application after logging into Citrix, a launch.asp file is created. Located in the file is an ip address of the destination server. Make note of address and see if that is your server or citrix server and install printer drivers for default printers. create a shortcut to the launch.asp file on desktop for them to open application.
One other issue is if users print server uses dhcp, the user must be logged on to their network. They seem to think that if they can access internet then they are connected to their network. Not logged in will mean they can't print, and when one print job hangs from Citrix, it holds up everything and the queue on the server needs to be cleared.
hope this helps.

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