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Hotfixes will not install

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by john hoover

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I have been fighting with this problem for a long time. We have a Standard Windows 2000 desktop image at my company. Everything seems to work just fine, except when we go to Windows Update to download the latest hotfixes. Every time I have tried to get anything from individual fixes, all the way up to the Post SP2/Pre SP3 security roll-up it fails and gives me "The installation did not complete due to an unknown error." I have tried several different things to get this working, all to no avail,including disabling antivirus, booting without any additional software loading up, etc etc etc. Anyone have any ideas or experienced this as well?

3 replies

by timwalsh

Have you checked the Event Viewer to see if the System and Application Logs are showing any errors?

Not knowing what type of image you are using, how it was created, or how it is transferred, right off the top of my head, I would look at permissions and attributes (read-only) on the WINNT directory. It is possible that one or both of these things are preventing the updates from installing. I have seen instances when an update would not install. Usually this happened when a number of updates were being applied at once and apparently one or more updates conflicted with each other. If even single updates are not installing, I would look at the image and/or the results after applying the image.

While issues like duplicate SIDs might affect the ability to operate correctly in a domain, they shouldn't affect your ability to apply updates.

Does this occur on all computers to which the image was applied?

Have you tried recreating the image and applying it?

by john hoover

That's the same type of problem I'm running into. I'm not sure how permissions, etc have been set up. I am logging in as the local "Administrator" account, so I would hope I have rights to do what I need to. I will check the permissions again and make sure. I looked at the Event Viewer and didn't see anything there. It is happening on all systems the image is deployed on. We deploy via Symantec Ghost. I have not tried recreating it. Unfortunately that responsibility falls on a different team (large corporation). For an image to get completely made and verified good by all of the departments takes over a month. If I can find a quicker fix, then I'd just as soon do that.
Thanks for your help and I'll keep updating.

by john hoover

Your advice did help me, but it wouldn't let me post comments unless I "Rejected" it. I'll let you know how things go.
Thanks,
John

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