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How many computers are too many?

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The church/school my family and children attend are considering creating their first full time IT position. (Currently, there are a couple of computer hobbyists sharing the load with no formal training.) The school has about 40 computers, including 1 lab and the church has about 12. There are 2 servers. There is also talk of another lab being created bringing the total to about 75.

The O/S's are a mix of WIN XP, 2000, and some 98.

There is also talk of have the person teach tech courses at the school. (MS Office, C++, etc.)

What does the community think? Is this too much for one IT guy?

8 replies

by mjd420nova

That's a pretty heavy load for one person. I could see spliting it in half, hardware and software. The training would naturally be under the software.

by tig2

By hiring the IT person to manage the network and consider alternatives for the training element. One way that I could see them going would be to find out if there are technical SMEs in the congregation who would be willing to teach a class a week.

Teaching is, by itself, a full time job. But I understand that a small Church/School has very different kinds of challenges. Seeking volunteer help allows the Church/School to implement some of their desires while including the parish itself.

by warthes7

Hi guys,

The training has not been a big thing in the past, but having a full time IT person might give them more options and thus create more demand on the position.

This was the first year for C++ and they had 4 students sign up. The "Computer Applications" class (read: MS Office) had about 10. This 2nd class was not too much of a problem, as a current teacher knows it well enough to teach it to the grade 9 & 10 students effectively.

The question about network support is one I was asked to find out about more. I manage a small network of 8 workstations and 3 servers at my current position. The computer system is only one part of my job description and I have several other non-computer related responsibilities. That is the extent of my experience. And I'm basically self taught.

I know nothing about larger systems. What is required to cover a 75 computer system as I described earlier? Is one person with formal training enough? What kind of training is needed? What should the personnel committee look for in an applicant?

Thanks for your help.

by as400doofus

Two situations.

At work, our network guy covers about 200 computers. He has backup for everyday tasks from the rest of the IT staff (developers, manager and help desk). It is a matter of getting the network and PCs organized and being able to do things like remote control so he isn't running around the buildings to click a couple of buttons.

At the school I volunteer at, we had a part-time teacher who taught technology and phy-ed. The last year or so, he was took on network and PC support. This was for a 25 computer lab and 12 teacher and admin computers. The teaching was K-5 (basic application and curriculum support). Since his background didn't include formal IT training, it was hard sometimes, but he was able to pull it off. I only got called a couple times to come help the last year.

As far as network support in your situation...I'd be sure to budget not only a salary, but money for tools and training. And you are right...having a full timer should create more demand. Our network guy is always pressing forward with "new and better" ways of managing the network and our PC based applications.

BTW, the position you describe is almost my perfect job. I'm sure many others would love something like that as well.

by tig2

3 servers, you probably know enough to manage these 75 workstations.

Realistically, you don't necessarily require formal training, as long as you can manage workstations and servers. And it sounds to me that you can.

Mind you, at that load, computer work is going to be your primary deliverable with everything and anything else taking a back seat.

I still keep a copy of the PC Tech Reference handy, even though I don't do tech support outside of selected users any longer. I also have a Mike Meyers A+ reference that I use for troubleshooting.

If you can support 8 plus servers, you can support the 75. My main concern is that you get pulled into training during a server breakdown. That will hurt, not just you, but your end users.

The committee needs to be looking for someone who is capable in a crisis, A+ certified or able to become so, knowledgeable in workstation OS and server OS, understanding of security and willing to learn more.

I hope this helps!

by gardoglee

We have several locations with about the same number of machines you are talking about. Some of those locations have a single admin running the whole show, with other people filling in when the admin is on vacation or otherwise absent. At other locations we have a staff of anywhere from two to five people for a location that size. In general, the sites with only one person do just fine. It is the sites with multiple admins on staff which waste more time and energy on allocating tasks and responsibilities than they do on useful work.

With a reasonably competent person who has what it takes to take responsibility for the site, you will do fine with one person. Personal attributes are far more important in this search. Avoid getting someone who has been in a huge shop with a staff of micro-managed specialists. Find a generalist who is moving up from a smaller shop with one or two people, and they will do just fine.

by wd40mail-info

I retired about four years ago. Used to manage IT and systems for a manufacturing facility. I would say our OS mix was similar to yours. We had one guy (computer engineer) who was able to take care of 6 standalone servers -- one running MS Exchange for e-mail -- along with about 100 PCs (not including those used in the actual manufacturing process) His activities included performing daily backups on the servers, installing new PCs, minor printer maintenance and general user support. Based on my experience there, I believe your capability to provide training and software applications support would be rather limited. It sounds to me the school needs someone dedicated to formal training. I feel you may need one guy just for PCs/printers and LAN support and one for applications/training support.

by warthes7

Hi guys,

Thanks for the input on this. I'll condense it and translate into something the powers that be can understand. It will be interesting to see if they can find the money to make this go ahead.

Regards,

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