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How to sort a Windows no boot problem

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5 replies

by sparks080788

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i am a sys admin for my company,

i have a customer who cant boot their pc, according to them the pc wont boot, they have a blank screen, cant connect to the internet

so i cant login and help them, and they dont have the option to boot in safe mode,

i am thinking it needs a rebuild, but id rather not do that, only as a last resort

anyone got any other ideas on how i can solve this or do i have to go for the rebuild?

5 replies

by paulius757

If i understand.
1. Hirens boot cd.
2. go to my computer,C, find boot.ini, edit to:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

by thumbsup2

Why don't they have this option? Are they just not catching the menu using the F8 key at the proper time during boot?

by snuffy09

wont boot? as in it doesnt POST?
Blank screen, like black?

Then obviously they couldnt connect to the internet.

Sounds like hardware

maybe they need their Power supply replaced?

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