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HP 6270 scanner RETURNS!

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by cd 1 view

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As this model allows using both SCSI and USB interfaces, I changed the HP 6250 scanner on a WIN98 machine and using USB port.

Again, the HP PrecisionScan software 2.0 does not recognize the ADF and regular 1 page scan usually takes about 10 minutes to complete (10 minutes for a preview and about the same for the actual scan).
Testing ADF returns "SORRY, cannot access your scanner."

On SCSI, both controller and scanner were visible. On USB, scanner is visible and its test returns OK.

It is a f...ing USD 900 scanner and it worths s..t. HP INVENT is GREAT! HP teams and online support, no HELP!

7 replies

by jeffryg

I know the feeling, HP is a good name of equipment but I have never had an HP do what its suppost too. USB connections are a simple & fast connection device but the data transfer through a USB is dramaticly slower then a serial or SCSI, parallel ports. Try to download any updated drivers for the scanner, windows & your motherboard.
Your BIOS setting could be the problem as well.

by cd

We have recent PCs with recennt BIOSes; also I have downloaded the most recent version SCSI drivers and used updated HP scanner software.

Useless. I switched to EPSON.

by todd

Not that this is going to help, but I just went through the same thing with a 6290. I first tried to hook it up via USB, and got "Scanner not initialized, unable to find scanner". So I tried the included SCSI card to the scanner. (BTW, I also had the ADF). Still had the same trouble. Spent 2 hours working with HP support to no avail. Finally, I moved the scanner to a different system with the SCSI card, and all worked well. Not sure what the original problem was with system 1. 2 possibilities were:

1.) The SCSI card was on the PCI bus sharing an IRQ with another PCI card. (no other free IRQ's to assign to the SCSI card)

2.) HP seemed to think there may have been some problems with compatiblity between the VIA USB chipset on the motherboard and their scanner.

Good luck... Maybe my final conclusions as to the trouble can be of some help

by cd

Thanks, but no other PCI card (video is AGP, modem external).
I tested the scanner on USB because it did not work on NT SCSI. Scanner was dead.

I bought another one ... FROM EPSON.

by todd

Not that this is going to help, but I just went through the same thing with a 6290. I first tried to hook it up via USB, and got "Scanner not initialized, unable to find scanner". So I tried the included SCSI card to the scanner. (BTW, I also had the ADF). Still had the same trouble. Spent 2 hours working with HP support to no avail. Finally, I moved the scanner to a different system with the SCSI card, and all worked well. Not sure what the original problem was with system 1. 2 possibilities were:

1.) The SCSI card was on the PCI bus sharing an IRQ with another PCI card. (no other free IRQ's to assign to the SCSI card)

2.) HP seemed to think there may have been some problems with compatiblity between the VIA USB chipset on the motherboard and their scanner.

Good luck... Maybe my final conclusions as to the trouble can be of some help

by cd

Thanks, but no other PCI card (video is AGP, modem external).
I tested the scanner on USB because it did not work on NT SCSI. Scanner was dead.

I bought another one ... FROM EPSON.

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