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IE6 stops working after a while

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12 replies

by piquant

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I have a laptop that I use for work connecting to the corporate LAN over ethernet (DHCP, logon to NT domain and MS Networking client). I recently got ADSL at home and installed the ISPs drivers/software on the laptop (ECI USB ADSL modem). All workedcorrectly using ADSL (including remote access to the corporate intranet via an IPSEC client - Nortel). Next time I connected via ethernet at the office, I could not contact the NT domain, TCP/IP was working corectly for all appls but no access to Microsoft networking (i.e. network drives). I uninstalled the ISPs ADSL drivers/software and was then able to connect properly to the NT domain, however now my Internet Explorer 6 does not work correctly. IE6 will browse to web pages for a time, but after a while it starts giving "The page cannot be displayed" errors. IPCONFIG /ALL looks normal and IE6 is the only TCP/IP appl affected, all others work normally. I can ping both IP addresses and names successfully. I have reinstalled IE6 SP1, but noaffect. I believe that the original installation of the ADSL drivers/software caused the problem due to registry info that was added/updated and uninstall has not reversed (all of) it. I do not believe that reinstalling components will do any good and do not wish to make the problem worse. Anyone got any ideas.....?

12 replies

by quintar51

first, to determined if it is an IE problem, I would recommend installing another browser, such as netscape. Does that work for you? If so, then we know IE is messed up. If not, then IE is not the cause of this.

If netscape does work and you're able to access anything and everything, and you still want to get your registry fixed, you can try downloading Norton Utilities, it includes a program called Windoctor, which fixes invalid registry entries. You can download the trialware and still use that feature.

by piquant

Did not help. I am 99% certain that the problem is related somehow to DNS and was caused by configuration changes (in the form of registry changes) that were made by the ISP software. I verified this by installing the ADSL access on another machine but using only the drivers supplied by the manufacturer of the ADSL modem and did not suffer this problem.

by csmith

When IE works for a while and then gives error messages, the problem is usually in the size of the Cache. The problem is that Windows is also cacheing disk pages. This leads to tremendous memory consumption.
Since this is not your laptop, you can see this problem by running Cacheman from Outertech.com
(Download free on cnet.com , parent of TechRepublic)
I would start with Cacheman, because if you have a memory leak caused by the install/deinstall Cacheman can also be used to find that problem.
Regards, Chris

by piquant

Ref to answer 1 also. Your suggestion did not solve the problem, I tried Cacheman but did not see any problems indicated.

by csmith

If the DNS was not correct, nothing would work period.
You said, IE works for a while then quits with page can not be displayed.
Yet you can still ping.
DNS?, no way.
You can not be timing out, so, how much virtuaL MEMORY are you using?
Regards, Chris

by csmith

even more important, how much free memory do you have when the problem with IE starts?
Regards, Chris

by michael kane

You did not state you OS.

You stated "I can ping both IP addresses and names successfully", so DNS is not likely to be the problem.

***

"I believe that the original installation of the ADSL drivers/software caused the problem due to registry info that was added/updated and uninstall has not reversed"

If you are running Windows XP you may try:
"strart -> run -> msconfig.exe -> Launch System Restore"

Follow directions to restore the computer to an earlier state.

Good luck

by michael kane

You did not state you OS.

You stated "I can ping both IP addresses and names successfully", so DNS is not likely to be the problem.

***

"I believe that the original installation of the ADSL drivers/software caused the problem due to registry info that was added/updated and uninstall has not reversed"

If you are running Windows XP you may try:
"strart -> run -> msconfig.exe -> Launch System Restore"

Follow directions to restore the computer to an earlier state.

Good luck

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