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by rbobcat

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I have a NT system that has stopped responding when trying to intall any software.
The mouse icon turns to an hourglass for about 1 second then goes back to normal.

9 replies

by oz_media

Run a good virus scanner, not Norton or McAffee, try the AVG Free edition from http://www.grisoft.com.
If this doesn't find a problem (which it probably will)try a System Check from Norton Utilities and lastly, you will get ANY question answered athttp://www.deja.com

by rbobcat

I am using Norton AV Corp edition. The machine in question had crashed, so we replaced the HD, then a clean install. So I no it's not infected with a virus.

by daya_hs

As far as your problem is concerned i would like to know the system configurations where u r using NT. Let us say, when u r trying to install any software on NT sometimes, some softwares will not be compatible to NT operating system. Before u install any software check for the system requirments of that particular software, then u can go ahead with installation. I feel this is the problem u are facing during installation. Or else u get back to me with your problems in detail and u can contact me on daya_hs@yahoo.com

by rbobcat

The software was written for use in NT. It was already installed, then something happened to the system and the software failed to work anymore. The software in question is Acrobat Reader 5.0.

by curlergirl

Try turning off the real-time scanning on your Norton AV software (temporarily while running the installation) and see if that solves the problem. Lots of installation routines won't work properly if an antivirus scanner is scanning the files as ittries to open and copy them. Hope this helps!

by bruno_lauwers

Take a look at Q222975 in the Microsoft KB.
If you don't find any missing files that are listed under the Knowndll's, it means there is a corrupt dll. Replace all the files listed under knowndll's with those from another NT-system(that hasn't got this problem). It did the job for me.

by rbobcat

Although I did find some dll's missing and a few different, still after replacing That did not fix the problem. I ended up doing a fresh install of the OS.

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