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Installing an HP4550n networked printer

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by blackcurrant Jun 17, 2002 last reply Jul 31, 2002

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I am trying to install a driver for a HP 4550n LaserJet. The driver I want to install will provide a direct network connection. Each time I run the installation program, the printer is found but then an installation message appears tellingme that "Printer configuration does not match computer's settings". I have serached the documentation that came with the printer, and have also used Google, which identified the same error on a Q&A page on HP's site. However, the response, from an HP engineer, suggested that the user ring HP to discuss the problem.

Does anyone know what is happening. The documentation is useless when it comes to decoding error messages, and the HP engineer gave no hint of things to check before calling.

Any help to resolve this issue will be appreciated.

Thanks

10 replies

by rapidad Jun 17, 2002

you should be able to print a diagnostic page from the printer. on this page should be th mac address and the default ip address and name. if these are from another domain it will cause the error you see. While I haven't worked with a 4550 other hp printers allow you to reset the ip by holding the reset button for 90 seconds and then restarting and hold the button again, this clears the old addresses so the install of the network software will load the new (your domain) adress. Try looking under reset ip address in hp.

by rapidad Jun 17, 2002

here is hp's page on setting the ip for that printer

http://www.hp.com/cposupport/networking/support_doc/bpj02326.html#P10_1238

by blackcurrant Jun 19, 2002

Hi, thanks for answering. The error is not due to printer configuration. A direct network connection can be established between the printer and another computer. The installation program can detect the printer on the network, anddisplays the IP address and the mac address. The problem comes (I think), when the install program tries to create a port on my computer through which the printer data is to be routed.

by shanghai sam Jun 18, 2002

Hi. Are you running Win98 or Win2K? The reason I ask is because we've had to install separate drivers for Win98 and Win2K on the network ( we are using Novell Netware 5, so the driver was installed under NetAdmin) in order for our PCs to recognizethe printer as being networked. If this does not help, try shutting the printer down and then restarting holding the "Go" button as the printer starts. This will do what is called a "cold reset." By doing this, the jetdirect card that is installed will clear itself of all configuration settings. If you don't want to reset the configuration settings, you can take the jetdirect card out first before performing the "cold reset." This way you won't have to reconfigure the IP address etc... The jetdirect card can be located in the back of the printer--there are a couple of screws to loosen, but it shouldn't be too bad. Hope this works! Good luck!

egutierrez

by blackcurrant Jun 19, 2002

Hi, thanks for answering. As I have explained above, a direct network connection can be made between the printer and another computer. The OS on each is Win98. Previously, I had tried to install Wingate, and kept getting a Winsock error. The solution was to completely remove all networking protocols etc., and also Dial-up-networking, then reinstall the network elements only. This resolved the error, and allowed Wingate to install successfully, I was hoping it may also enable the successful installation of the driver for the printer. The error is with my machine, but I have no idea what may be causing it.