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by cyberghost_1

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I am having trouble connecting to my Web Browser. I am using a Cable modem using an Ethernet connection. My Modem gets detected, when I click on my browser, I get an Error Messege indicating: DNS Error, can not find server. On the bottom left hand corner, the fowllowing is displayed: Detecting Proxy Settings. I am not using A Proxy connection, I disabled the Proxy Setting and I still can't connect. Basically I am need help getting my Internet Connection to work.....

11 replies

by valis

you should most likely call the internet support line of your isp. we dont know enough about their specific settings. static ip? dynamic? static dns servers?

by lmon

1) You may have to clone your LAN MAC address with modem again then restart the modem and the computer.

2) Also you may want to change the settings to Automaticaly detect settings in IE.
Tools\Internet Options\Connections tab\Lan Settings\detect settings Automatically(should be the only one checked.)

3) Make sure you dont have any firewalls running like Zone Alarm, Norton's, or Mcafee firewalss they might be causing your problem.

4) If that does not work you have to call your ISP and make sure they are up and running.

by brianmann57

hmmm, Ok, open Internet Explorer, click on stop, go to tools, Interenet options, connections, On the top is set up an Internet connection. click on the tab. On the first screen leave it at the default which connect to the Internet, click on next, click on set up a connection manually, click on next, click on Use an internet connection that is always on. click on next, then click on finish. Should work.

by pinkice26062

Try resetting your modem. unplug the power from the back of the modem. let it sit for about 2 min. then plug back in. after it recycles on. restart your computer.

by rcom

Reset all internet explorer settings to the default.

See if the computer is getting an IP address from the cable modem. If win9X click start then run type in "winipcfg" and select OK. Select the network adapter from the dropdown list. Click on "more info" to show all the info for the nic. You will see the nics IP address and the default gateway make a note of the gateway it can be used to ping the cable modem. You can try clicking on release all. Then close the box and run the process again this time click on "renew all".

If win 2000 or XP click start then run in the window type in "cmd". This will bring up the DOS prompt. Type in "ipconfig and hit enter to see if your getting an address from the cable modem. Then type in "ipconfig/release". Close the DOS window and wait for a few minutes. Then redo the process but type in "ipconfig /renew". If there's no error message then you may be good to go.

Try pinging the default gateway. For all versions of windows click start then run command (win9x) or cmd (win 2K,XP) and type "ping XXX.XXX.XXX.XXX where the Xs will be replaced by the numbers for the address of the gateway. If you can ping the cable modem then there's more than likely an issue with the winsock.

If you remove all network settings and reinstall this may fix the problem. Another thing to do is to remove the network adapter from Device Manager and restart. Make sure to have the driver and OS CD ready. If the windows CD isn't available the files can be copied from the location taht they are going to be installed to. So after the driver is installed you can use the following paths

C:\windows
C:\windows\system
c:\windows\system32
C:\windows\inf
c:\windows\help

To completely rebuild the winsock or TCP/IP settings select the following link for you version of windows,

win2000, XP
http://support.microsoft.com/default.aspx?kbid=811259

win9x
http://support.microsoft.com/default.aspx?scid=kb;EN-US;181599

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