Windows Forum

Ask something
Discussion Locked

Internet E-Mail via Outlook 2000

0 helpful
4 replies

by artcabot

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

One of my users gets a constant login dialog box when trying to receive Internet e-mail at her Outlook client. Her ID/Password will not be accepted (though it IS accepted if she goes through Outlook Web Access, so I know it's the right ID/Pwd. Likewise, I can log-in to the Exchange 2000 server with that ID/Pwd.

Ideas, anyone?

4 replies

by ciscofred

First what have you done? Have you checked her profile? Have you tried to log on using your username and pass on her computer, making a profile for your username and pass in her outlook? Need more info. Thanks.

by artcabot

Found the answer in Microsoft Knowledge Base. It involved giving the domain\domainID\mailboxalias as the account name.

by artcabot

Tried via Outlook Express and had the same problem. This error was logged:

There was a problem logging onto your mail server. Your Password was rejected. Account: 'Test E-Mail', Server: 'mail.sizemoreinc.com', Protocol: POP3, Server Response: '-ERR Logon failure: unknown user name or bad password.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
***************
But this ID & Password work on the network and Outlook Web Access. Since it's Active Directory, itshould be the same for direct access to the mail server via the Internet, shouldn't it? It is for everyone else.

This discussion is closed to new replies.