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JetDirect Printing Problems

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by napark 1 view

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I am using an HP JetDirect internal print server on an HP Laser Jet printer. It is on a network with about 15 workstations and a Windows 2000 Server running DHCP. The printer is pulling a valid IP address from the DHCP scope I have created and has worked fine for the past year. I just installed a Linksys BEFSR11 router configured for NAT, disabled the DHCP server on the router (because my W2K server handles it), and now no workstation will print to the JetDirect printer. I have also connected my DSL connection to the router. I can ping the address of the printer, but not print to it. I have so far upgraded firmware on the router and the JetDirect card but no luck. Checked Microsoft, HP, and Linksys knowledgebases, but no answers. The printer prints fine if I disconnect the WAN connection from the router, so I know the problem is either in the router or JetDirect card. Please Help!

8 replies

by sgt_shultz

well, forgive me as you have done this already i am sure but print test page from printer to verify the tcpip settings it is currently using? like *gateway*? subnet mask? if you 'open up' all the ports on the BEFSR11, does that fix it? bet it doesn't. can you unplug the NIC on the printer, power down that way, power up plugged in (do you think that would force printer to get new DHCP?)

by sgt_shultz

oh. oh. what i would do is download the hp network printer wizard and see if it can 'find' the printer. it will give you all the tcpip into and maybe help you figure out the problem...

by ann777

The printer should not have an ip address within the scope of your DHCP server. If it does, the printer's ip address (in the server) has a potential of changing. That's what's happening here.

The server thinks the printer is at some ip address, and when you ping the old known ip address for the printer, you get a response because the dhcp server has probably reassigned the ip address to another node.

Essentially, you need to manually set an ip address on the JetDirect, and you should "Exclude" that ip address from the scope of your DHCP server. Then you should be fine.

by mjost

The Jetdirect's subnet probably isnt the same now since you added the router. Print out the printer spec page with the IP info and check it. If its not correct then rerun the HP wiz and manually configure the jetdirect card with the IP address, new gateway, ect info that you had orignally used.

Also reserve this IP with mac address of the JetDirect in the DHCP scope since you already have established clients printing to this IP.

Hope this helps.

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