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laptop not charging

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by a former member

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Hi- My HP laptop is not charging and the battery stays the way it is even when i plug in the adaptor.If I click on the charging icon top right bottom, it gives me 25% (charging). I leave the laptop 4 hrs on adaptor, i come back and it is the same (25% charging). The adaptor gets very hot and sometimes i see the message : smart ac adaptor power outcome is too low for this computer. Can you help? What should I do? I thought it was the battery and changed it recently. But the HP battery check pack mentioned my battery is good.

4 replies

by Former member

Clarifications

by ogrfnkl

I think that the message pretty much says it all--the most likely cause of the problem is a faulty adapter. If, as I assume, your laptop is out of warranty, the next step for you would be to replace the adapter--they can be bought quite cheaply on eBay--and see if that fixes the problem.

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