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Managed MAPI service catastrophic failure

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by tom_housden2k8

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Yesterday my client couldn't view her emails via Outlook 2003 (she can use Outlook Express). When she was away last week, she got an error 'Managed MAPI service catastrophic failure. Exception thrown by the target of an invocation.' I can look at her desktop remotely, and every time I go into Outlook, it either wants in Safe Mode or normally, but either way it crashes. The only entries in the Event Log are 'Accepted Safe Mode Action' and 'Rejected Safe Mode Action' and something about performance counters being corrupted but I don't think that's the problem. I have tried to do a System Restore, disable the Business Contact Manager to no avail. Any suggestions?

6 replies

by tom_housden2k8

That won't work for Windows XP will it? Or it is for both 2000 and XP?
Anyway, I have already tried resetting the counters automatically following the instructions on the Microsoft web site, but that didn't make a difference.
Repairing and reinstalling both didn't work either.

by sventek_krishti

Hi Tom,

Have you tried renaming her existing .pst file and then letting outlook make a brand new file, then if you get that far importing from her old file ?

by tom_housden2k8

For some reason, Outlook Connector, had been uninstalled, preventing Outlook from opening

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