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Missing the "Y" and #'s when printing

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5 replies

by lkcarpenter 1 view

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When printing in Word or Outlook, all of the "Y's" and some numbers are missing. The OS is windows 98 and the printer is a LJ HP 5si. Have no idea why this is happening. Need help fast. Thanks

5 replies

by jaolson40

Have you tried updating the print driver? The current version for the 5Si is v4.3.2.6, released Sept of 99. This solved a similar problem in Powerpoint for me...

by shmaltz

You have 2 problems with your printers (one that you posted in a different question).
Looks like something is wrong with the printer itself not with the configuration.
Try removing and reinstalling the printer.
If you are using it over a network see if from the printer its connected to it prints correctly (if its connected locally).
If its connected with a print server (like jet direct) then remove it from the network and try it on a local computer.
Also call up HP TechSupport they are very helpfull most of the time.

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