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Modem Configuration Problem

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13 replies

by pegasus0011

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I did a clean install of Windows 2000 Professional. I found the proper driver for my HSP56 Micro Modem and installed it. The computer recognizes the modem and the diagnostics check out okay. The phone line is hooked up properly and the phone gets adial tone. The problems is that the modem does not get a dial tone. Any help would be appreciated.

13 replies

by jon_w31

Are you using the correct modem cable?
some modems have 4 others 2 wires into the rj plug
Using a 4 wire cable on a modem that requires a 2 wire will result in no dial tone, even though everything in the configuration appears to be ok.

worth a try?

by brian

Physically look to check for reversed line/phone plugs. You can still get a dial tone in the phone if you have reversed the plugs. Sounds dopey but everyone does it sometime. This is what you should check first.

If this is not the problem I would try installing some generic drivers if another driver at least gets a dial tone, then the Win2k driver for your modem is the problem.

by hofnet

Another simple check is that you have the correct modem selected. Had problem once, there were multiple modems installed at various times, a modem no longer present was selected by the software.

by goh weihan

I would presume that your modem is an internal PCI modem (Winmodem). Try to get the correct drivers from the chipset manufacturer, which you can figure out by looking at the chip on board.

If it still can't work, then I would recommend a change of the modem. I'm having the same problem with my HCF modem on manufacturer drivers.

by polar100

I just went through this same problem. I would try and make sure that first there are no conflicts in the device manager, if there arent then if you have call waiting, make sure it is disabled, My modem would not dial if this call waiting was not disabled, then I had to make sure that the enable LCP extensions check box was not checked.
Hope this helps

by monad_infotech

If selecting proper country doesn't work, just disable Dial Tone Detection in Modem properties. It will start dialling but you need to make sure that any parallel connection is not being used that time.

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