Windows Forum

Ask something
Discussion Locked

Modem not recoginised by Windows XP Pro

0 helpful
3 replies

by geoff59

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I had a Conexant Internal 56K modem installed which was recognised by XP as a Generic 56K Data Fax Modem on either COM 5 or COM6 port depending on the PCI slot I used.
I wanted to upgrade to a SwannSmart IIx 56K V92 Internal modem but XP refuses to recognise this modem on any of the PCI slots and when I try to install it using the "Add new hardware" or "Add" in the Phones/Modem section it installs the modem but only on COM 1 which is already being used. I tried adding extra COMM ports but there was a problem with the ports resources. As soon as I put the Conexant modem in, XP recognises it immediately. I have re-installed XP but this made no difference. How can I get XP to recognise the Swann modem.

3 replies

by thechas

There are 2 versions of the SwannSmart II internal modem.

If you have the Agere chip modem, Swann recommends installing the driver first, and then physically install the hardware.

If you have the Conexant chip, check out the XP instructions inthe installation manual
http://www.swann.com.au/tech/manuals/ss_int.pdf

I also recommend that you remove modems from the Control Panel / Modems Applet.
When you remove a modem from Device Manager, it may still be listed in modems, and expected to be available.

I have seen a few modem / motherboard combinations that simply do not work together.

Chas

by geoff59

The Swann modem sinply would not work in my computer so I had to buy a Patrol Hardware modem which works just great.

This discussion is closed to new replies.