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Mouse not working

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5 replies

by evelyn

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Hi, Everyone:

I have a computer sitting here but am not able to use a mouse! The PS/2 one is not working (have tried several difference mice, restarting the computer with each change - none work. Have also uninstalled through Device Manager on several occasions. This started a couple of days ago.

I've tried 3 usb mice, and they are not working either. I do get the message that new hardware was found, but never get the message that they are ready for use.

I've inserted a usb drive into the usb slots, and that is recognized and works fine. But not the mice!

Device Manager shows the yellow triangle/excl point for the PS/2.

We were getting lots of disk error messages posted in the Event Viewer/System in Admin Tools: "The device, \Device\Harddisk0\D, has a bad block", but a dskchk seems to have taken care of that. Also done a defrag - not sure why. But still no mouse movement.

Any ideas/explanations would be appreciated.

EvelynH

5 replies

by older mycroft

Dskchk is not a cure all - it can only revive data that it can find. It may have relocated incomplete data (that data being the root of your current problem).

You could invoke a Repair install from your installation disc to renew/repair damaged files.

by evelyn

Yes, I had thought about that, but how to get mouse working again?

Right now the problem has escalated into a BSoD and I can't even get into the operating system.

Any thoughts?

EvelynH

by older mycroft

One 'small' problem while the majority of the operating system continues to flourish.

Then something a bit more extreme happens, restricting the operating system. Usually [i]ad infinitum...[/i]

In your case yours has gone straight for the jugular. What does the BSOD say?

If it disappears before you can read it, you can access your BIOS and stop the system from rebooting on error. That will leave the BSOD on-screen until you reset the computer, giving you time to read it and post the details here. :)

by evelyn

Thanks again for your help. .

The message simply said that computer had been closed down to protect it, and if this the first time... Tried it 3 times and got same message.

Then it went on to say I should do a chkdsk!

Decided it was time to get it to a repair shop, and that's where it is right now. Hopefully then can do some recovery for me.

Evelyn

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