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MP3 Files Will Not Play

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by j.edney

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Good morning,

I recently went over to my parents because my sister was having a problem with her computer. She downloads music and has iTunes. She had to reboot her computer from installing software, and once she did, all of her music files give her an error and won't play. Everyone, over 100. When I looked into the error, it said that there was a problem with the sound device. So I did a Windows Update, and found updates for her device, and now, she has no sound from anything. What could have caused the music files from not playing? There was no license limit on them or restrictions.

4 replies

by older mycroft

The initial error message probably referred to a damaged/missing audio driver. Windows Update cannot repair something that is NOT there.

Depending on the make/model of the computer look on the manufacturer's website for a sound driver, specific to that particular machine.

Also, without knowing which Windows she is running, if it is XP - check the audio properties in Control Panel > Sounds and Audio Devices. Make sure the sounds are NOT muted.

by j.edney

Thank you. She's running Vista Home Basic. I'll look into drivers and see what's what.

~Jon

by j.edney

Well she took it upon herself to do another System Restore. She opened iTunes and everything worked fine, but once she closed it, all her music files became unplayable again. her drivers are current.

~Jon

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