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MS Office Word 2000

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by iokten

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I have a customer running MS Office on Windows ME with Gateway Desk Top 800mz. All works except when trying to open MS Word 2000 document, system freezes. Has to reboot.
When try to open Word itself, we get an error message with user.exe

Reinstalling MS Office did not correct it. Norton System Works found NO Problems.
Any comments will be appreciated.
Ted

3 replies

by dklippert

The problem is probably a corrupt Normal.dot.
Try the usual clean up tasks,
delete any temp file Word leaves around. They start with a tilde (~). In most cases you can delete using ~*.*
Rename/delete Normal.dot
Try starting Word with:
Winword.exe /a
Look in the startup folder and check Addins on the Tools menu.

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