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MSWord 97 problem in WinNT

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3 replies

by islander

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Please help! I am trying to print a word document (1 pge) in word97 that is 66KB big which contains tables and macros. I can print one page at a time but when printing 3 pages at once Dr.Watson gives me a winword.exe error and kicks me out of word97. I tried to record the exact error message but failed because the error not longer occurs. I fear that the error may be intermittent so I would like to get rid of it for good. I already uninstalled and installed office97 but that did not help.
thanks very much in advanced

islander

3 replies

by stillatit

1. Have you installed both service updates to Word? They are available on the Microsoft site. You might be hitting a known bug.

2. Try copying the document another file using cut and paste, and see if the new document prints. Disable all macros in the new document.

3. If you need the old document intact, you can narrow down the problem as follows:
Create two additional copies of the doucment.
In copy 1, delete everything from 1/2 way down the page to the bottom. See if it prints.
In copy 2, delete from the top to the point where you started deleting in copy 1. See if it prints.
Now take the document which did not print, and divide it the same way. Eventually you will find the line causing the problem. Go back to the original document and fix whatever is killing the document.

Good luck.

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