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by tran0331

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Please someone out there help me to answer this question:
As a LAN administrator, you are required to maintain the network. As the help desk
support, you are required to support the users. Explain how you would manage your time so
that it is not spent on tasks that do not coincide with management priorities.
Thanks in advance

5 replies

by jeffrey lee

Well brother,
It's a bit hard to say for it's a bit flexible.
But if I were you,
- I'll make some technical traning & trouble shooting to the clients for daily (short class).
There you can dicuss & resolve their Qs'.

- Place some notes forcommon mistakes & update news at the notice board where your clients can checkup!

I hope you can get more time for the next steps of your LAN development.

by ewgny

I get to work well before regular employees and very early on Saturday Mornings so I can get network admin work done. It also helps to insist that users put Work orders into a help desk software package (I use Track it). This way you can gauge the importance of a support request vs. your current train of thought. I still however tell users to call me if the problem is urgent.

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