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No Connection

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by bobcoop103

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A friend asked me to check her computer to see why she could not access the internet, whenever she tried she got the message : CANNOT DISPLAY THIS WEB PAGE. It's a fairly new HP with VISTA, she is connected with a MODEM/ROUTER via cable. Nothing had changed during the time the problem occurred. I received the same message when I connected to my DSL I also received a message saying that there were 2 Internet connections and I should disconnect one, there was only one.
I restored her system to an earlier restore point and it solved the problem for a while then it happened again. Any ideas anyone?

Follow up to above.

I went to NETWORK PROPERTIES & MANAGE INTERNET CONNECTIONS, DIAGNOSE which reported that the internet connection was working properly.
While working with the system I received an IM which told me that the connection was OK I also used a disk that I had downloaded MSIE 8 onto and was able to upgrade to that version, the updates were downloaded and installed. But the main problem remains, I cannot get on the internet through MSIE. I would appreciate any help with this.

Bob

2 replies

by sidekick

In IE7, it is Tools -> Internet Options -> Connections. I don't know if they moved this in IE8 (probably did just to annoy me). Check to see if it is trying to use a dial-up connection. Also hit the LAN settings button and see if it is trying to use a proxy server when it is not suppose to (or not using one when it is, whatever the case may be).

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