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No Printing on Network Printer

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by manm

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Have 3 PCs connected as a WORKGROUP on a peer-to-peer network. All 3 run Win 2000 pro. Printer set up dir/connect to one of the PCs. Netwk is connected to a switch, then to a DSL modem, and then out to phone co./Internet. Recently removed Blaster/Welchia worms. Installed Norton 2004 Anti-Virus & ZoneAlarm firewall. Can't print on 2 pcs netwked to the 3rd pc/printer UNLESS I DISCONNECT FROM THE DSL MODEM (will print fine when not connected). (Also, pc with printer won't show in Net Neighborhood when DSL connected.) Error msgs: Print subsystems not avail. Can't browse Netwk. Print server not found. Can you help?

2 replies

by steven2657

First remove this printer from all machines. (2)
reboot all machine and (3) then reinstall the printer on the machine it's connected to and share. (4) Reinstall printer the other network machines and make sure you don't have a fire wall active at the time of installation. (5) Make sure that the print spooler in services is started.

by jim-h

The first thing that comes to mind is that your ZoneAlarm Firewall is not permitting the other computers to access it while on DSL. Maybe for a test can you disable ZoneAlarm temporarily and see if the problem goers away? If so then obviously this is the cause and you can probably tweak ZoneAlarm to allow communication in from your trusted machines.

Since you said the problem only occurs when on DSL but not when off DSL this makes me suspicious of the Network setup IP scheme wise. If the above did not work can you provide in comment the IP address, Mask, and Default Gateway of all three machines?

Thanks,
Jim

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