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Norton cannot delete infected cab files.

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6 replies

by casemaker

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Hi,
Norton Antivirus has found 66 files on a machine running W XP. It cannot repair, Quarantine or delete. When Norton finds them they are listed as ia.dll. When I ask for more details during the scan norton report that they are located here
C:\documents and settings\administrator\local settings\temporary internet files\content.IE5\opcpurod\ia_xp(9).cab They are all listed as in the same location up to \content.IE5\ then the next folder changes names and file names change to similar ones all ending with a different number in parenthesis.cab I have followed the full removal instructions from Norton and also followed there tutorial . I have done all the removal using safe mode and nothing. I have disabled system restore.

6 replies

by casemaker

I have windows explore set to show hidden and system files and all extensions. When I do a search for the files nothing is found. I also used the *ia.cab find and nothing is found

by sgt_shultz

go into ie with administrator account and tools/internet options/general click delete files and check the box that says delete offline content. or did you do this already?

by cg it

depending upon which virus[s] you might have to do a regedit to fully get rid of the pesky buggers. another option is to boot up to a Norton antivirus recovery disk[s] with the virus definitions on it and run the NAVDEX scan outside of Windows [this usually works when all else fails].

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