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NT controller error

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7 replies

by jamie

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I have an external tape device on an NT server that runs backup using BackupExec. It is no longer working and the error in Event Viewer is "The driver detected a controller error on \Device\Tape0". I have a SCSI card (AHA 2940) installed.

Thanks in advance!

7 replies

by sarsone

Is the external tape drive terminated?
what has changed recently hardware/software
is the tape device loaded and the drivers installed?
Have you reinstalled them?

by jamie

The external tape drive is terminated.
Nothing as far as software or hardware has changed.
The tape device is loaded and the drivers installed. I also tried re-installing the drivers for the tape device.

by juandemarco

A few basic questions, I don't know your level of expertise so if this is below you, please forgive me.
Have you tried the tape drive on a diffrent server/workstation? Do you have the HDD's on the same controler?
I'd say that the most likely problem is eather a bad tape or bad tape drive. If your HDD's are on the same controler, the controler is probly good. Otherwise, you may have a bad scsi cable, connector or controler. Just a matter of swapping out parts until you find the culprit.
Hope this helps.
-Juan

by jamie

The hard drive is not on the same controller. It may be the controller card but those things very rarely just go bad. And it isn't an old card. (About 3 months after purchase)
When you say a bad connector, what does that mean. (CABLE????)
I am going to take the card out and uninstall everything. Then start over from scratch. I know that swapping out parts is the best way to handle this. I just have not had the time and I thought maybe someone had come to this problem before.
thanks!

by estebandelatorre

As I can understand this instalation have work for sometime and now is not working.
Tha main reason may be:
1.-Scsi cable loose or bad terminated.}
2.-Scsi board with no drivers
3.-Service Pack may changed something
Go to control panel, select scsi adapters and see if it is loaded and working fine. Try to upload drivers from here

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