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NT Server and Windows 2000 Printing

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11 replies

by ruloth

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We have a NT 4.0 network. A NT 4.0 server controls all network printing. Recently we introduced a few Windows 2000 workstations.

The Windows 2000 PC's will not use the default form assigned by the print server. The PC's keep using "Letter" as thedefault. The server properties for the preferred form are available on the Windows 2000 PC's.

The only way we have been able to correct the problem... when previewing the print job, we reselect the printer and change the form size for the print job.

We tried installing the printer locally on a Windows 2000 PC with Windows 2000 drivers but the printer is still defaulting to the "Letter" form.

11 replies

by stillatit

There are multiple places where the paper is selected. The drivers on the server and the workstation are the two of them. The third is in the "Page Setup" option of Word, Excel, etc. Typically these can force the selection of both form and tray, overriding the settings of the print driver.

Good luck.

by ruloth

Thanks for the reply. The document for printing is generated through Crystal Reports. The page format is specified for the document.

by rsoft

Go to Start->Settings->Control Panel->Printers->Designated printer. Have a look at the page layout properties set here. These are default for the entire workstation. If you change Letter into A4 (or whatever), it might do the trick

by ruloth

The page properties were already set to the default form that we require. Still the print job wants to use 'Letter' as the default form of choice.

by mad max

What are the printer preferences set to? These seem to override every other setting including device setting. If the preference is Letter rather than A4 even with the device settings on A4 a print job will default to letter. The preferences layout changes with each driver but paper/layout should be an option in there somewhere.

by ruloth

The default form size is properly selected. There are no problems when printing from a NT Workstation. The problem occurs when when the print job is from a W2K PC. From my testing there is a problem between NT and 2000. They do not seem to recognizeeach others forms automatically. If I reselect the printer before printing a job. The form size is recognized.

by gigelul

Maybe your problem is not only the OS (Win2000)!
I had same problem on one NT4.0 workstation after I deinstall MS Office and I install StarOffice. The problems can be from a bad/missing install of the applications on computer from which you print.You can say that the problem is the same on other computer but the source (kit) of installation is the same also.
You mentioned Crystal Reports, I think that here is the problem -how work your Crystall Reports with Win2000!
Other documents (Word, Excel, etc) have the same problem when you print?

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