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NT Unexpected shutdown

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I've got a Winnt 4.0 SP5 server acting as a BDC on a distributed domain.

The problem: It restarts w/o warning, sometimes a full restart and sometimes it restarts before it has even loaded the OS. Its on a UPS with another server. It acts like theplug has been pulled on it but is there a different possiblity like RAM?

7 replies

by allan

I've seen this on a Compaq server where the Compaq managment was set to reboot on software failure as well as hardware failure.
Removing the software restart allowed us to boot the machine and troubleshoot a bad driver.

by allan

If the 5000 has an LCD with the ability to view "Events", check there for "ASR" resets.
To Change the the configuration, follow these steps...
1-Boot to SmartStart CD
2- Select "Run System Configuration Utility"
3-Select "Review and Modify Hardware Settings"
4-Select "Step 3- View or Edit Details"
Scroll down till you get to "Embedded-Compaq Automatic Server Recovery" (ASR)
You can disable the "software reboot"
5- Save and Exit
Hope this helps....

by fancoms

Thanks for the info Alan. Can you give me a quick rundown on your troubleshooting approach to your driver issue? Was it a recently installed driver? I've not made any recent changes to this server.

by parkerdv

Four Possibilities:
1. Bad Power Supply on Box.
2. Memory Bad
3. Setting in NT set to restart system if an error occurs.
4. If connected to a ups and the Battery is bad you can be experience fluctuations in power, which will also cause this problem.

I just had this problem a couple of month ago and it was my UPS Battery was BAD.

by fancoms

1. Power supply is OK since I ran diagnostics all night and it didn't crash.
2. I'm in the process of checking that now.
3. That setting has been unselected.
4. Its on a UPS with another server that has no problems.

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