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Office97 CD won't load

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16 replies

by sleyba

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I have a user who brought in his home pc. Turned out to have a bad hard drive so I am replacing it and reloading it from scratch. I have w98 successfully loaded along with all sound, modem, etc. without a problem. Have setup several other software using a cd but when I try to install Office97 the cd hangs and will not set up. Does any one know what is causing this? Does it have to do with something in the registry or flags or something? Please help.............

16 replies

by ceo_race

The most likely answer is a bad CD, have you tried to install it in a different system? Does the machine your trying to build up have anything special on it? Odd cards, SCSI Drives, etc. It might be helpful if you list it's specs then we would have a better chance at this one.

by sleyba

Have tried the idea of a bad CD, tried several different CD's with O97-didn't work. Same CD's work in different machine.

by vilefileman

I ad the same problem here, It would get to around 55% and just freeze. Turned out it was a bad cd like mentioned above. Are you doing the full install? Try just doing word or excel.

V

by captnjaq

can you browse the cd via windows explorer? if you can try copying the cd contents to your hard drive and running the installtion from there.

by sleyba

Also tried browsing windows explorer, could see folders and files listed, so tried to copy over, would get so far and than it would hang again. Sometimes when doing cnt/alt/del, it shows explorer not responding or msgser32 not responding.
Appreciate all the input but I have tried all, is there something hidden in bios or registry?????..........

by sleyba

Here is a little more info, 166mhz /MMX, Pavilion 7420 with a bios version 1.00.05DLOL.

by captnjaq

the last thing left to do is try to install on another 98 machine..if it hangs--bin it!

by captnjaq

the last thing left to do is try to install on another 98 machine..if it hangs--bin it!

by helpdesk

If it is a Burned CD that could be causing the problem. If it is an original then I would Bin it and get anouther.

by zlitocook

if you can load office on other computers with the cd then the cds ok. if you are not afraid of getting your hands dirty in the registry try this. if its a brand new install and you mess it up use the system1st to restore. hkey local to software delete any office keys and any run once keys reboot.

by shanghai sam

Thanks for your help, I was thinking it was something in the registry but didn't know where to begin. Decided to just temporarily install a network card and copy the cd on to my machine and than back on to his home machine and that seemed to get past the cd problem. Was then able to run through the setup. Thanks for everyones input.

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