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old e-mail

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by topcat8

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I just had to change my e-mail account because of my ISP, they told me that all my mail would be forwarded over to my new account, but when I first log onto my Windows account, under my user name it says I have 14 messages under my old e-mail account and I can't get to them. I contacted my ISP, but they can't help, they say it has something to do with WinXP Pro. Can someone tell me how I can clear this notice?
Thanks in advance,
Dave

3 replies

by thechas

If your e-mail client is finding the old account, it still exists on the ISP's mail server, they are not allowing you to access it.

Since you cannot access the old account, delete the old account form your e-mail program.

Make sure that you have saved your old e-mail address and password should you ever need it.

Chas

by topcat8

Chas,
Can you tell me where to delete my old e-mail address from? I have contacted my ISP and they say they show no signs of my old address, so it must be being stored somewhere in Windows.
Dave

by joseph moore

What program are you using to read your e-mail? MS Outlook? MS Outlook Express? Eudora? Which one?
Please post which program, then we can tell you how to remove the old profile.

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