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oops! now what?

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by itgirli

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Okay. I had to install something on a user's computer running XP. It worked when I was logged in as administrator on the local machine (can only install if admin), however, it would not work under the user's profile. It would come up and hang. I thought it was a profile issue and wanted to blow away the profile on the local machine and pull it fresh from the server. Most people have been made aware by management that you should store all documents on the network drives rather than the "my documents" on the hard drive. This user was not informed. I guessed as much and asked her if she had anything in her personal folders or stored on the hard drive that she needed to move onto the network drive. She said that she didn't. I blew away the profile and got the fresh one. Not only did the software I was installing not work, but this morning she wanted to know where all her documents went. I did a system restore to the point before I deleted her profile and installed the software. It brought back her folders, however none of the documents made it back. So aside from the ever annoying problem of end users, does anyone have any ideas of how to get back the documents?

21 replies

by oz_media

I work with Netwaer so excuse my MS ignorance on this issue.

With netware servers, when a user deletes a document it is still held by the server until the system is purged. I can recover documents users delete by search ing by user and date, the iles names ar etoo obscure but name ad date works.

I don't know if thie is an option available to you or not, but that's what you get for your nickle in Canada. ;)

by itgirli

do you think the server would hold onto it if it was deleted from the hard drive on the local computer? I'm not sure if the server would. I would rather not have to dive into the back ups if there is another way.

by oz_media

as i said I am not too sure about MS, but IF connected to th network in Novell, ant files deleted by users whether on local or network drives are not actually deleted.

Novell provides a tool that opens the archive so no backup tapes are needed, you just recover from the RED N in the tool tray.

by sysadmintech

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Good Luck

by voldar

First things first ... if you deleted the files, hopefully if using an undelete special program, you'll manage to recover them. Check the internet, there are some good programs to meet your needs (o&o unerase and so on).
And now, for being an administrator, if a program/software works under the administrator profile but not under a user profile, well .. guess what? That means that maybe the user needs special rights to run it too (like being a power user). Don't you ever hurry up to erase things, you'll have a lot more problems after. You say also about "My documents" folder, a good administrator would redirect this folder to a server share, so that everything is kept and backed up on a regulary basis, and the user is not even aware of this change. But .. well .. what do I know about Windows networks?

And Oz .. nice try about NetWare .. but as I always said, there is not the program or OS itself that do the mess in a network, but the administrators of that network.
Long live the knowledge!

by oz_media

Hey good to see you're still around. I suppose all the political rants don't tickle your fancy, :D

As for Netware, well...some people just don't get it, do they?

Have a good one,
OM

by voldar

Well, yep, you are right. I have not many knowledges about politics .. this is why I just read the threads and not responding to.
But someday I will grow up ;) and I will start writting also :D

by itgirli

Our users aren't supposed to store anything in their "My Documents" anyhow. It's all supposed to be on network drives. And I did go in and give the user special rights for that machine. It still didn't work.

by tbbrickster

*DUH* with a major dope slap to my forehead!!! What a simple yet elegant solution.

Many thx Vlad, may your tribe increase!!!

by rbm100

Did you empty the recycle bin on the users computer after your deleted the profile?

by skipperusn

Did you call the Tech Support of the product? Or is this an illegal copy you are trying to install?

If the product doesn't run under a different profile - I think my first call would be to the Products Technical Support line. No matter if they are charging or not - if they charge for the call - then return the product and find a different product.

So do the tech support thing first - without the name of the product - we would only be guessing out here -

And why did you deleted her MYDOCUMENTS drive before backing it up - that sounded like a pretty big OOPS - to me - I would go into the backups and pray everything is there.. Wasn't a wise move - never delete without backing up ...

by itgirli

it's just a stupid CD label maker the boss wants her to have. And it's not really my job to back up the user's documents if they are storing them where they aren't supposed to. I asked if there was anything in there that she didn't have backed up on the network and she said no.

by oz_media

If you use MS Office, Word has Avery templates for various CD stomper labels. You can also download most of them from Avery and just use MSWord.

The software is just templates and a few backgrounds, pictures ad prety generic looking stuff generally.

by skipperusn

I have found that those types of products have very poor interfacing with XP - so we recommend if they want to create CD labels they use Word - But of course our shop is all Office...

You could try making her a power use - but make her a power user - then install the software under her ID - then test it to see if it runs - Then if it does removed the powwer user - and check it again..

by itgirli

But if becomes a serious issue (however serious CD labels could be) I'll just log onto the computer as admin and let her do what she has to. I'm not overly concerned.

by voldar

do something better .. add her user to the local administrators group, so that you will not be forced each time she has to do cd labels to log off and to force you to come to log her in under the administrator account.

by oz_media

NOBODY here really knows anything about current politics other than what they have been told by the sources they trust, the truth wil appar i th future as always.

I just figured you wouldn't stoop so low and reduce yourself to TRYING to discuss politics here.

Nice to see you're still around though, I always enjoyed your comments.

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