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Outlook 2002 Saved Password

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by mongooch

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I have recently installed Office XP and am using Oulook 2002 for e-mail. Whenever I receive an e-mail I get a pop up box that keeps asking for my password. Everytime this happens I check the save password box but it keeps comming back. Any help is greatly appreciated.

Thanks.

4 replies

by curacao_dejavu

Hi,

See the MS KB Article ID: Q290684

part 1
When you connect to your Internet service provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, your password is not retained even though you have chosen to save the password.

CAUSE
This behavior occurs because the registry contains incorrect information for the Protected Storage System Provider subkey for the user account.

RESOLUTION
To resolve this behavior, remove the user account information from the Protected Storage System Provider subkey and re-enter your password options. To do this, use the following steps for your operating system: WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

Microsoft Windows NT 4.0 and Microsoft Windows 2000
If you are a Windows NT 4.0 user, you must have administrator permissions to edit the system registry.

IMPORTANT: Do not remove the main Protected Storage System Provider subkey. This subkey is not automatically regenerated. If you are not having password retention problems, and you do not remember your password, deleting the user subkey may result in not being able to retrieve your messages.

Use the following steps if your password is not being retained:
Quit all running programs.

Click Start, click Run, and in the Open box,

by curacao_dejavu

part 2.

On the Security menu, click Permissions.

In Registry Key Permissions, click to select Replace Permission on Existing Subkeys.

In the Name box, verify that the user that is currently logged on has Full Control access, and then click OK.

Click Yes when you receive the following prompt:

Do you want to replace the permission on all existing subkeys within Protected Storage System Provider?
Click to select the user subkey folder, and then press DELETE.

If other Windows NT users have the same password retention problem, delete the subkey folder for those users also.

On the Registry menu, click Exit, and then restart the computer.

Click Start, click Settings, and then click Control Panel.

Double-click the Mail or Mail and Fax icon.

Click to select Internet E-mail in the services list, and then click Properties.

On the Server tab, enter the password, click to select Remember Password, click Apply, and then click OK.

Start Outlook and on the Tools menu, click Send and Receive, to test if your password is retained.

NOTE: If other Windows NT users are having password retention problems, re-enter the password and select Remember Password for those profiles. Each user may need to log on to re-apply their password settings.

final regards,

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