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Outlook Address Book Tab Missing

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by techhelp2

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We have recently converted to a Microsoft Exchange Server, and have converted all our users from Lotus Notes to Outlook.

We are experiencing a problem with only a couple of users. When we click on the contacts button, the view does not change to the contact list. If we click on the contacts in the folder list, they are available.

I've tried to remove and re-add the address book by going to tools and email accounts. That didn't work.

When I right click on the contacts folder, I do not have the Outlook Address Book tab, so I can't select the option to show it as an address book, which seems to be the underlying issue.

Anyone seen a similar issue to this? Thanks for any suggestions!! The only resolution we can come up with at this point is to reinstall.

2 replies

by charliespencer

Have you tried deleting the local Outlook profile and creating a new one? Assuming the user's mail is stored on the server and not locally, you won't lose any mail.

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