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Outlook Web Access

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by motleykrue

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Hi
Can anyone help i wonder. I have recently installed OWA onto my exchange 5.5 server and have also installed the option pack as well. The server has exchange SP3 installed. i want to use this across my internal LAN. When trying to access my inboxacross the LAN i enter my credentials and then i get a error saying "unable to get Inbox". I have had no experience with this and am trying to use this as a learning exercise before it is installed for internet access. At the moment i trying to findsome troubleshooting doco relating to this but am finding it rather thin on the ground. If anyone can help i would really appreciate it.. Thanks in advance

11 replies

by paul

As already stated - service pack could well be the answer. Was the exchange service pack re-applied after the install of OWA? Whether it was or not - SP4 does improve OWA.
Also check the security for the OWA IIS service, I assume both are installedon the same server - NTLM would be the best security method.

by jesse.hoffman

We use OWA and though I don't directly administer the Exchange server, I'll share what I know. I have seen a similar message returned to users that says OWA was unable to get to your Inbox. In my case, the surprisingly simple solution was to type in the full name of the user's account in the first logon box rather than just their alias. For example, John Doe instead of jdoe. This took care of it for me. Not exactly sure why I couldn't get in typing the alias. Hope this helps.

by msgtray

One of the things that may cause this problem (as well as some of the previous suggestions) is that OWA looks for the mailbox "Alias" to locate the mailbox. Not the "Display" name, not the "NT Account" name, but the "Alias".

Open your Exchange Admin and locate the the mailbox you are trying to access. As you may know the Alias is found on the General Tab of the mailbox properties.

One other quirk with OWA is that once it finds the mailbox and requires you to authenticate, you may have to use a qualified username (i.e., domain\username).

Just something to check...

Ray

by rlevesque

One other thing, is that all domain users must have the right to log on locally, on the exchange server. Make sure you add the Domain Users group to the Log On Locally rights, and then try and have someone log into their mailbox.

Richard

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