Overtime expectations

Working for large financial institution l'd say our PC support staff would work at least 50 hours M-F and at least 8-12 Weekend hours overtime Sat-Sun, say 1 weekend out of 3.. say ~ 210 hours per month.

It is quite evident there's "high under-resourcing" in our PC support as the above hours highlighted are conservative.

However, to counterbalance the excessive level of workhours in any 4 week cycle, our IT staff are paid "IT market rates" which are significantly more than that paid to others working in the business side of the organisation.

Dcn

There is a direct relationship when it comes to Infrastructure stabilty and required support. IF you have a stable and up to date infrastructure, then you can easily go through a capacity and workforce management study to see how many resources (and types thereof) you require. Then its up to you if you want to cut under and pay a little overtime at the cost of additional headcount.

Being a consulting and working in the Onsite Supoport Outsourcing field, there is always a fight between IT having the required resources versus actual.

What clients don't understand is the cost of adding an additional part-time resource is less than what you would pay in overtime for a year (much less).

$40,000 year person = ~$19.25 hourly = ~$28.85 overtime
Avg 2 hours overtime x 10 person team x 50 weeks = 1000 hours
1000 hours @ 19.25 = 19250
1000 hours @ 28.85 = 28850

This is just for a part time resource, which also means you can forgo benefits and other associated indirect costs. And this is just one example... do an analysis of your own with the same concepts, and keep options open for: Part time resources, converting from hourly to salary (no overtime pay), using interns, promoting within (admins, etc.), outsourcing to a provider.

I know my expected work week is 50 hours, but I'm salary, so who cares how much I work right? Ironic enough, I don't know when I have not averaged 60 hours per month regardless.

Good Luck.