Password expiration

Hello, there is a KB that might help you, See Q236909 to answer your question, when a user first hits your IIS server, its the permisions granted to the IUSR_ account that gives the initial access to OWA. This can be proven and found by many the hard way when they change permissions on the IUSR_ account. If you changed, removed or altered this account, this can be causing problems as well. Its a start, but Im willing to bet your problem is related to this account and should be your focus. Check to make sure the account is active, its set to never expire and its valid. Then I would try to follow the KB steps to resolve. I hope this helped! Pete

Please see the following articles at www.microsoft.com/technet: Q236909 & Q190433. Here's the gist:

There are two possible causes for this error message:

- If your Windows NT account password on the domain controller has expired, you are prompted with this message.

- If your account is located in the local account database of a member server, and not on a domain controller, you are prompted with this message each time you log on, unless you disable the Change Password option on the member server.

You may have an account on the local database in addition to the Windows NT account on the primary domain controller that allows access to the Exchange mailbox. Using those credentials would cause this error to occur.

WORKAROUND
==========

The following workarounds prevent this error from occurring:

- If your Windows NT account password has expired:

1. Log on to the Outlook Web Access client, and click OK when prompted with this error message.
2. Click the Options icon in the Outlook bar.
3. Click Change Password.
4. From the Internet Service Manager dialog box, enter the appropriate information in the Account Name, Old Password, New Password, and Confirm New Password fields.

5. Click OK to confirm your choices.

- If your account is located in a local account database of a member server, you must disable the Change Password option on the Windows NT member server by editing the Constant.inc file located inthe exchsrvr\WebData\USA folder.
Follow these steps to disable this option:

1. Using Notepad, open Constant.inc.
2. Under Administrative Settings, locate the following line:
fEnablePasswordMenu = true
3. Change thisentry to read:
fEnablePasswordMenu = false
4. On the File menu, click Save.
5. On the File menu, click Exit.

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