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PBX Staffing

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by john.holman

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Does anyone have a staffing model for PBX technicians needed per port? We are a large multi-site health care organization that is rapidly expanding. I am looking for some type of bench mark to recommend staffing levels... I am presently using 1 tech / 1800 PBX ports. Any thoughts?

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by jimhm

We have 6 PBX's at 3 different sites - staffing of 3. Wiring, phones and other hardware stuff is outsourced to a local contractor - at 1/2 the costs of inhouse staffing.

Hope that helps ...

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