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Pinging Server

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by bfeltus

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We have netware 6 and intranetware servers in our organization.

We have users at a remote site connecting to a netware 4 server via T1. The server has pervasive sql and sybase anywhere loaded for database applications. They have their own OU in the nds tree. The users cannot PING the server under their signons. These users are receiving btrieve error messages and sybase error messages when they try to access the database.(message: cannot open database)

We have tested users in different OUs from this site and they are able to PING and access the server.

The users at the remote sit have rights to the files on the server. The users can map drives to the server.

We have other remote sites (different ou) accessing this server via T1with no problem.

I am looking at the fact that the users in this particular OU cannot ping the server. I need to know what to troubleshoot from this perspective.

Thanks for the help.

11 replies

by budthegrey

Since it's just one OU having the problem, the first step is to confirm that the problem OU has rights to the files/fodlers that it should.

If this is all OK, the next suspect is that NDS isn't up to snuff. Does DSREPAIR or NDSMGR report all servers as synchronized? Are the various OU's partitioned along WAn boundaries?

by hberkhoff

My guess would be to take a look at the router.Take a look if the ports for using sybase en pervasive sql are open.

sybaseanywhere 2638/tcp Sybase Anywhere
sybaseanywhere 2638/udp Sybase Anywhere
SQL Comm.Mngr 1583/tcp/udp

Check the port number for the Pervasive SQL, this does not have to be port 1583. Could be any port between 256 and 65535.

by bfeltus

Don't think it's the router or firewall if users from other ou's can physically go to the site and login and access the databases using sql or sybase.

by bfeltus

Don't think it's the router or firewall if users from other ou's can physically go to the site and login and access the databases using sql or sybase.

by mshultz

Chances are, it is a routing problem. See if there are addressing scheme differences between the remote sites. Maybe their subnet mask will not allow them to see the server. Just because they are in a different OU, does not mean that there are any different network configs(unless they are being pushed). If they can not even ping the server, logged in or not, then it's not a NetWare problem.

by hberkhoff

Maybe it's not a router problem on your site, but it can be a router problem on the remote site. Please check the remote router.

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