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printer authenticating with another user account

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by dan.f

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Hi

I have a bit weird printer problem. Recently we had one of our IT guys leave so obviously we have had to disable his account.

Ever since then we have had a few people who can?t print, it says access denied. So I deleted the printer and tried to add it again via UNC and then it prompts for the former IT guys credentials, when it should just be using the person who is logged on, automatically

So my question is there anyway I can stop it from using the other user credentials and just use the logged on user? (Before anyone asks yes the users who are having this problem do have rights to this print server)

Cheers

3 replies

by 1bn0

Would be a good start.

The printer might have been configured, at the printer/jet direct/print server, to require authentication.

You might have to do a factory reset of the printer/print server.

by dan.f

its a HP LJ 4050 but its not even getting to be able to connect to the printer.

Every time i click Start - Run then type in \\printservername\ then Ok it then pops the authentication box.

Where on most peoples pcs it just goes straight into the window with all the printers on that server.

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