Desktop

Ask something
Discussion Locked

Printer error

0 helpful
6 replies

by fellows

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a user who gets the following error when he prints to a networked(tcp/ip) HP 8500 if someone else is printing to it at the same time: 'unrecognized error 10035(0x2733)'. Clicking retry sometimes blows the whole job out, and cancel will cancelthe job. This is happening to no one else in the office, their jobs just queue up and go thru in the proper order.
I can see no difference in his printer settings than anyone else's and I've reinstalled the printer driver. I did a google search for the error code and found an HP forum where people were asking about this error, but no one had a solution. Any ideas?

6 replies

by johnm

You seem to have done the right hardware things. At that point, I'd have the user's rights on the server and to the print queue checked by network admin. Since it only happens when the print queue isn't empty, it could be that he doesn't have all the rights needed or isn't in all the same user groups as the other users.

by fellows

We're using HP Jet Direct for all users and there is no admin for it, so there are no rights to edit. Thanks.

by shanghai sam

This may be way off but this error sounds familiar and it had to do with an application that required a postscript enabled printer. HP printers are notorious for not having enough memory. Anyway try copy/pasting the print into another application like MSword or wordpad and re-submit the print from there.

by fellows

Everyone in the office is using the same software and he is the only one having this problem. Thanks.

by edsdave

Sounds like a network settings configuration problem. Might want to go to the Control Panel and check the Network settings. If the computer is running a Windows O/S the number of TCP/IP entries is limited. You might think about uninstaling and reinstalling these and checking their configuration, possibly corrupt. Also may want to take out any instances of NETBEUI and NDISWAN. If it is a Windows network may also want to remove any instances of Novell and IPX/SPX. If all of the above is resolved and having same problem may want to look at NIC.

by carquiza

Hi,

Maybe check for a new patch HP8500 driver to remedy your problem just guessing or you may check the compatibility of network card. Tell me if this help.

Cheers,

Mel Arquiza
Home Page Design
http://hpd.welcome.to

This discussion is closed to new replies.