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printing from help files

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7 replies

by tech

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one one computer with Win 98 SE we keep getting a GPF on GDI.exe when we try to print a help topic. It does not seem to matter which help file we are looking at. We've re-installed Windows and have replaced the winhelp files. Still happens. Any clue how to fix this thing?

7 replies

by buffalodan

GDI.Exe is the graphics control module within windows. i would start by ensuring you have the most recent video drivers for this machine.

And also the latest and greatest patches and fixes from Microsoft's website:

"windowsupdate.microsoft.com"

Good luck...

by seadrake

I'm with Buffalo Dan, but would add that GDI.exe GPF errors are classically a problem with EITHER the video card or printer drivers, and the handling of memory between them and the application being used.

If the video driver (from either Windows or the card manufacturer site) update doesn't work, then try the printer driver (1st the Windows site, then the printer manufacturer).

Good luck.

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