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printing problem

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by s2rock

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To run certain applications we have users logon to a windows 2000 terminal server and run the app. The app in question is a proprietary database app.
Problem: when users at a remote location (connected by t1) are in the application and try to print they are disconnected from their session. This does not happen all the time. It happens to some users and not to others. At our central location we do not have this problem. Both locations have win 98 clients that are configured the same. The only difference between the locations are the printers they use. The location without the problem has primarily HP laserjet 4 printers. The location with the problem has HP laserjet 4050n and hp laserjet 8000 series printers. We have tried using the laserjet 4 drivers on these printers but we still have the problem.
Any body know how to solve this?

Thanks
Sean

3 replies

by pmullan

I am not sure if this will help, but I have heard that remote printing within a Windows 2000 Terminal Session is not very reliable. I deal with a lot of Independent Insurance Agencies that have remote sites. The solution that I had to provide to them was to utilize a Citrix Metaframe Software running on top of the Windows 2000 Server at the main office. Citrix has very dependable remote printing capabilities as well as multimedia benefits. These capabilities provided by Citrix compliments the capabilities of Windows 2000 Terminal Server and make for a very good Remote Computing option.

Hope this helps a little.

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