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Printing problems on network

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by meshman

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Hi! We run a Windows enterprise with W2003 servers and 2 domains. One of the domain controllers is the print server. We have a giant Xerox printer that everyone in both domains print to. They've been doing this no problem until this week.

Half the people in the building can't print to this printer. Their end says the document failed to print and has been deleted. It simply disappears like it never existed. In the event logs of the print server I keep seeing this:

"The document Microsoft Word - MyDoc.doc owned by someuser failed to print on printer Xerox WorkCentre Pro 255 PS. Data type: NT EMF 1.008. Size of the spool file in bytes: 65536. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\SOMECLIENT. Win32 error code returned by the print processor: 0. The operation completed successfully."

This only started last week. Since then I've checked all permissions on that printer. Everyone has full control. I even added "Domain Users" from both domains into security. If I log on to any of these workstations as the domain administrator, it prints fine. Log in as a user and it fails every time.

Domain abc.com hosts the print server. Domain users in abc.com can print fine. Domain xyz.com cannot print at all, unless it's the domain administrator. The following are in security with full control for said printer:

abc.com Administrators
Authenticated users
Creator owner
abc.com domain users
xyz.com domain users
Everyone
Print Operators, abc.com
server operators, abd.com
xyz.com's active directory master (machine, not user)

Once in a while I see this in event viewer:

"The kerberos client received a KRB_AP_ERR_MODIFIED error from the server FRANCESCALP$. The target name used was cifs/FRANCESCALP. This indicates that the password used to encrypt the kerberos service ticket is different than that on the target server. Commonly, this is due to identically named machine accounts in the target realm (XYZ.COM), and the client realm. Please contact your system administrator."

The server has had all Windows updates and has been restarted from power down.

I'm 100% stumped. There's no indication at all as to where the problem is, printed documents simply disappear without reason.

Any ideas?
Thanks!

3 replies

by meshman

For me... A recent Windows Update screwed up the cross domain permissions on one of our AD masters. I moved the driver to a server within the non-printing domain.

by prabhukit

Dear Meshman,
I am using HP laserjet 4050TN printer as Network printer installed in the Domain Controller and the Domain conroller act as print server. But it not printing all the fonts and Bold letters. But it is printing correctly from my machine and my Colleague. Because we are in the domain administrator group.
I have installed the same printer driver in a separate windows xp PC ( Now this one is print server) and shared as network printer.

Everything is printing well for all users.

But the main constraint is we can not use more than 10 users concurrently in windows xp.

If I install the same Printer in the Domain controller , it is not printing Courier new font and Bold letters. But it is printing correctly for domain administrators.

So I suspect that the problem with permissions or rights and given full access to this printer for all users in this domain But Know gain. Till it is not printing correctly for normal users.

If you got the solutions please, give me the solutions to prabhuk@gmail.com .

Thanks.

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