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Problem opening a Win2000 doc in Win2003

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by techcommer

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I was sent a document which had been authored on a Win2003 machine. I reviewed this on Win2000, inserted comments and sent it back. The user is unable to open the file. The problem persisted even when I mailed the .rtf file. Please suggest a solution.

4 replies

by bfilmfan

Which version of Word was used on the 2 machines? There are differences in the reviewing and commentary system used in Office 2000 and Office 2003.

by blackcurrant

Hi

Was Word the application you used? Can you add a comment saying what word processing package and version you used and also any error messages the other person is getting when they try to open the document.

by sgt_shultz

as far as i know, the rtf file should have worked. can you find out more about the troubles on the other end. what they mean 'cannot open'. what procedure. exactly what version of word and are they saving the file correctly with the correct extension etc? maybe they think they need to rename it to .doc. coach them to open word and use file/open to open the document.rtf
make sure they are not on a Mac..but even then the rtf should have worked.

by tkleehamer

I know this post is old, but I am running into the same issue and was wondering if you ever found a solution.

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