I checked the phone line 1st and had it checked by the Telco.
The answer to the question was easier than I thought. NO one recommended making sure that there was not another modem on the same line answering the same phone call or easier thanthat trying the RAS server using another phone line.
NT said Line NON-Operation b/c it couldn't establish a sound connection b/c of the background handshake of a second modem. As soon as I hooked it up to another line I was able to establish a connection. I then thought the line was bad but instead it was another modem answering the same phone call.
thanks....