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recovery disk problem

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4 replies

by revilosopmac

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HP 864n win media center. I've installed a new HD, purchased recovery disk from HP. Follow all instructions for installing disk, try the ctrl/backspace, all goes well as far as installing all nine disk, than it ask to restart or shut down. I've tried both rstart & shutdown. It boots to the blue screen screen with hp logo as if it was going to finalize recovery, than it freezes. I've tried this four times, five maybe and nothing? any ideas? anyone? :-)

4 replies

by thumbsup2

Call HP. They supplied the disk, so they're the only one who will know what to do.

by ecs_pcs

This seems to be a real issue. I have had to replace a failed HD for a client. I followed HP's instrutions on their website... TO THE LETTER and am now trying to reinstall Windows Vista 32 bit via HP Recovery Disk. Gets to disk # 2, and freezes at the point where it says " reinstalling factory image". Shows a complettion level if 1% and just stops. This is the second set of recovery disks sent by HP. Spent 1-1/2 hours in an online chat with HP. They sent new recovery disks. Same result. My customer is getting frustrated with me and at this point, I can't say that I blame them. Any suggestions?

by oh smeg

Yes forget about wasting your Time and Energy asking HP anything here, Use a M$ Branded M$ Vista Disc to reload this system with the Product Key from the COA on the computer.

That will at least get the OS back up and running and then you can decide what to do after that.

Col

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