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Recurring Windows Installer msg box

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7 replies

by galahad04

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After uninstalling Publisher 2003 (with Office 2003 SP1 applied) and Visio 2003 SP1, every time I start Adobe Acrobat Pro 6.0 or try to load a PDF file, a Windows Installer box pops up every time and persists even if I click the Cancel or OK buttons. If I click Cancel, I have to repeat this another 5-7 times and if I'm lucky, the message box will go away (if not, I have to end the task through Task Manager, sometimes repeatedly). If I click OK, the message box goes away and then reappears a few seconds later, and usually goes away after 3-5 minutes. Is there any way to get the Windows Installer prompt to away?

The reason I mentioned the bit about Publisher and Visio 2003 is because this was not a problem until I uninstalled them. However, I am also not able to re-install them if that would help, since I get a message saying something along the lines of that it's an incorrect version (I'm assuming because SP1 was installed for each). I've also tried researching the web for this, but was unable to find anything specific to this problem. Any ideas on how to resolve this would be deeply appreciated.

7 replies

by galahad04

Also, forgot to mention in my original post -- sometimes when I have clicked Cancel repeatedly, the Windows Install prompt stops running and I receive an error message saying that the file "visstd.msi" cannot be found, even though it is in fact available from a UNC path located on one of our office's network shares.

by galahad04

Just wanted to state that I have also tried using the "Detect and Repair" options in Office and Acrobat, but neither appeared to help resolve this technical issue.

by dustyd

Try making sure that there are no files/folders left behind from a bad uninstall of Visio.

Use regclean, or a similar registry cleaner.

Check file associations for files of type .pdf and reset to Acrobat.exe Also check action on open option.

by galahad04

The suggestions you listed above did not seem to do anything to alleviate the technical issue. Thanks though for trying to help.

by rindi1

Go to "Add / Remove Programs" in your Control panel and uninstall the Microsoft Journal viewer.

Once that is uninstalled, the acrobat reader will funktion correctly. If you need the microsoft journal viewer you can reinstall it (through windows update), but make sure you have run the acrobat reader at least once with all users installed. An update of your acrobat reader (there is an update button in the help of the reader) may also help.

by galahad04

Thank you so much for the helpful technical tip! Installing and then removing the Microsoft Journal Viewer appeared to solve the problem perfectly. I deeply appreciate it since the recurring Windows Installer prompt was giving me a major headache.

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