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Registry ?: Can't create new folder

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by buschman_007 1 view

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Okay so something is up with Windows right now.

Problem: In explorer, if I right click and go to New or select File and go to New I get an hour glass. The hour glass just sits there and I never get the next drop down menu which contains Folder and other options like shortcut, text, doc, etc.

I'm thinking maybe a program I recently installed screwed the registry up. Because sometimes in that list you'll see add to winzip and other things, so a program can alter this list and I'm wondering if a recently installed program jacked up this list.

So the only two things that come to mind as being recently installed are Norton Ghost(eval) and the client piece for our Juniper SSL VPN.

Do those programs send up any red flags for anyone?

Does anyone else think my problem is in the registry? If so does anyone know where in the registry a program, like Winzip would alter the settings to add custom options?

Any help is appreciated,
Mike Busch

10 replies

by dugadugdug

Does the same thing occur if you right click on your desktop? Try the following: open up task manager and organize the processes by name. Open Windows Explorer and try to bring up the drop down menu. Once it hangs, look at task manager and see if verclsid.exe is running or starts, immediatelly kill it and go back to Windows Explorer and try to bring up the drop down menu again. If it appears, then you may be missing an update (MS06-015 if memory serves me correctly) or if you have all updates you can rename that file to verclsid.old to get around the problem (had the same problem at home).

by buschman_007

thanks for the suggestion Duga. I thought you might have something there when I first read it. But alas there is no verclsid.exe running on my system and I noticed no major CPU or RAM draw when I tried to expand the new drop down.

To answer your question, yes the same thing does occur when I use the right click method on my desktop.

Thanks for trying.

by buschman_007

I logged on as an account that has nothing but Outlook configured and the problem still occurs. Thanks for sticking with this Duga.

Mike

by bhatnagar_nitin9

Mike,

Do you have any version control system(Like Rational Clearcase) integrated with windows explorer or any other kind of explorer integration. You can check it by opening windows explorer and check for any unexpected kind of drive/explorer expandable tree item there.

You can also try one thing which worked in my case, Try disabling "Enable Offline Files" option.

To disable the same, Goto
"Tools->Folder Options->Offline Files". There you see one check box "Enable offline files". Uncheck it and you will notice good performance.

If that doesn't work(To the best of my knowledge, it should work), kill any explorer integration which you can only do after deep investigation of the software integration you installed on your system. Do let me know if that helps.

-Nitin

by bhatnagar_nitin9

Mike,

The processes don't reveal much as more or less they are your installed softwares. The problem I see is in delay of menu responses, right. So, a good idea may be checking in the registry itself for this delay.
Goto: HKEY_CURRENT_USER\Control Panel\Desktop.
see the value for the key: "MenuShowDelay". If it is 400 then it's all fine and if the key don't exist, try creating the same with this value. It would be better to play around with this value and put a 0 value instead of 400. That makes the menus appear without any delay.
The probem seems to be simple but can only be inspected after a deep system scan. You can use abexo free registry cleaner to check the system.
download it from:
www.abexo.com/free-registry-cleaner.htm
Make a backup first and then remove weird entries. finally restart and check the performance.

-Nitin

by dugadugdug

What about booting in safe mode and then trying it? This will quickly eliminate the various programs you listed (or possibly show that one or more of them may be the cause).

Cheers !

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