In a dog eat dog market you must be able to stand out from the rest of the competion. Entry level certifications such as the CNA, MCP and CCNA are a big boost. While working on finding a job I would recomend starting self study on the above mentioned and try to get certified. There are also bootcamps and some of the local colleges or tech schools offer training in these areas. The books are relatively cheap and easy to come by. Resumes are a dime a dozen and each HR person that looks at them have their own prefrences. There are several good free examples on the net to go by and a professional resume should highlight education as well as accomplishments such as your time in service and the help desk work. My strongest recomendation is to have practice interviews. Do some net research on potential interview questions, print them out and then give the list to a friend to give you a mock interview. First impressions mean a lot. LOL
TL McBrayer CNE-5, CNE-6, CCNP, CXE