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Slow Dail-UP Connection

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We have few users that use dailup to work from home. The problem is slow connection, at best they get 23kb.
We have US Robotic v92 modem. We had telephone technician check the line and the phone lines are fine.

We are using Windows 2000 server with RAS. Any suggestion and help would greatly appreciated. Thanks all

3 replies

by rudder73

IMHO, the telecommunications industry has throttled down connections speeds for ALL dial-up users! The goal is to make the dial-up users upgrade to more expensive ADSL/T-1/T-3 and up.

Get a cable modem if possible; if not, consider wireless.

by r3d

What ISP are your clients going through? This is a big factor here. ATT Worldnet vs. Juno-free is a big difference as well. if they both suck, well, go Cable or DSL.

-E

by ghstinshll

Just kidding... Slow, Dial-up, get it? (-:{

Ok, so in 90% of all dial up speed problems, it's an old modem driver that's not allowing you to connect at speed. Usually the connection speed is 26.4 though, not 36... Check the modem settings to make sure it's not set at a max speed of 36000 baud. Also, update the drivers from US Robotics.

Last, here's what I've heard from phone companies in the past, which may be the cause... Phone companies only guarantee voice-quality service, not 56k service. If you know it's not the modem (can they dial into your Earthlink account at 56k?), then it's most likely the lines then. Check the modem on the server as well. Ignore the guys above, too. There's no conspiracy...

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